The Strait Times
Originally published May 9, 2018
Here are some excerpts:
The new Google digital assistant converses so naturally it may seem like a real person.
The unveiling of the natural-sounding robo-assistant by the tech giant this week wowed some observers, but left others fretting over the ethics of how the human-seeming software might be used.
The Duplex demonstration was quickly followed by debate over whether people answering phones should be told when they are speaking to human-sounding software and how the technology might be abused in the form of more convincing "robocalls" by marketers or political campaigns.
Digital assistants making arrangements for people also raises the question of who is responsible for mistakes, such as a no-show or cancellation fee for an appointment set for the wrong time.
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