By Lauren Weber and Elizabeth Dwoskin
The Wall Street Journal
Originally posted September 29, 2014
Here is an excerpt:
Workplace personality testing has become a $500 million-a-year business and is growing by 10% to 15% a year, estimates Hogan Assessment Systems Inc., a Tulsa, Okla., testing company. Xerox Corp. says tests have reduced attrition in high-turnover customer-service jobs by 20 or more days in some cases. Dialog Direct, of Highland Park, Mich., says the testing software allows the call-center operator and manager to predict with 80% accuracy which employees will get the highest performance scores.
But the rise of personality tests has sparked growing scrutiny of their effectiveness and fairness. Some companies have scaled back, changed or eliminated their use of such tests. Civil-rights groups long focused on overt forms of workplace discrimination claim that data-driven algorithms powering the tests could make jobs harder to get for people who don't conform to rigid formulas.
The entire article is here.
