Kouros, T., & Papa, V. (2024).
Societies, 14(10), 200.
Abstract
This exploratory study examines the socio-technical dynamics of Artificial Intelligence Companions (AICs), focusing on user interactions with AI platforms like Replika 9.35.1. Through qualitative analysis, including user interviews and digital ethnography, we explored the nuanced roles played by these AIs in social interactions. Findings revealed that users often form emotional attachments to their AICs, viewing them as empathetic and supportive, thus enhancing emotional well-being. This study highlights how AI companions provide a safe space for self-expression and identity exploration, often without fear of judgment, offering a backstage setting in Goffmanian terms. This research contributes to the discourse on AI’s societal integration, emphasizing how, in interactions with AICs, users often craft and experiment with their identities by acting in ways they would avoid in face-to-face or human-human online interactions due to fear of judgment. This reflects front-stage behavior, in which users manage audience perceptions. Conversely, the backstage, typically hidden, is somewhat disclosed to AICs, revealing deeper aspects of the self.
Here are some thoughts:
The article investigates how users interact with Artificial Intelligence Companions (AICs) like Replika, focusing on self-presentation, emotional well-being, and identity exploration. Through qualitative methods such as interviews and digital ethnography, the study reveals that users often form deep emotional bonds with AICs, viewing them as empathetic and supportive companions. These interactions provide a judgment-free space for self-expression, particularly for those experiencing loneliness or social isolation. However, this emotional dependency raises concerns about the long-term implications of substituting human connections with AI. Additionally, AICs serve as a "backstage" space where users feel safe to experiment with different aspects of their identity, presenting idealized versions of themselves or engaging in role-playing. While users appreciate the AI's human-like responses, some remain aware of its artificial nature, leading to mixed feelings about the authenticity of these relationships.
Despite the benefits, the study highlights significant ethical and privacy concerns. Users worry about how their data is used and seek greater transparency from AI developers. The research underscores the need for robust ethical frameworks to ensure AI technologies enhance emotional well-being without compromising personal integrity or societal values. By balancing the advantages of AI companionship with awareness of its limitations, the study contributes to the broader discourse on human-AI interactions, emphasizing the importance of responsible AI integration into daily life.
