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Saturday, January 25, 2025

Mental health apps need a complete redesign

Benjamin Kaveladze
Statnews.com
Originally posted 9 Dec 2024

The internet has transformed the ways we access mental health support. Today, anyone with a computer or smartphone can use digital mental health interventions (DMHIs) like Calm for insomnia, PTSD Coach for post-traumatic stress, and Sesame Street’s Breathe, Think, Do with Sesame for anxious kids. Given that most people facing mental illness don’t access professional help through traditional sources like therapists or psychiatrists, DMHIs’ promise to provide effective and trustworthy support globally and equitably is a big deal.

But before consumer DMHIs can transform access to effective support, they must overcome an urgent problem: Most people don’t want to use them. Our best estimate is that 96% of people who download a mental health app will have entirely stopped using it just 15 days later. The field of digital mental health has been trying to tackle this profound engagement problem for years, with little progress. As a result, the wave of pandemic-era excitement and funding for digital mental health is drying up. To advance DMHIs toward their promise of global impact, we need a revolution in these tools’ design.


Here are some thoughts:

This article highlights the critical engagement challenges faced by digital mental health interventions (DMHIs), with 96% of users discontinuing app use within 15 days. This striking statistic points to a need for a fundamental redesign of mental health apps, which currently rely heavily on outdated and conventional approaches reminiscent of 1990s self-help handbooks. The author argues that DMHIs suffer from a lack of creative innovation, as developers have been constrained by traditional therapeutic frameworks, failing to explore the broader potential of technology to effect psychological change.

To address these issues, Kaveladze calls for a radical shift in DMHI design, advocating for the integration of insights from fields like video game design, advertising, and social media content creation. These disciplines excel in engaging users and could provide valuable strategies for creating more appealing and effective mental health tools. This opinion piece also emphasizes the importance of rigorous evaluation processes to ensure new DMHIs are not only effective but also safe, protecting users from potential harms, including privacy breaches and unintended psychological effects.

Psychologists should take note of these concerns and opportunities. When recommending mental health apps to clients, clinicians must critically assess the app's ability to sustain engagement and its adherence to evidence-based practices. Privacy and safety should be paramount considerations, particularly given the sensitive nature of mental health data. Furthermore, psychologists have an essential role to play in guiding the development and evaluation of DMHIs to ensure they meet ethical and clinical standards. Collaborative efforts between clinicians and technology developers could lead to tools that are both innovative and aligned with the needs of diverse populations, including those with limited access to traditional mental health services.