Shin, R. Q., Smith, L.C., Welch, J., Ezeofor, I. (in press).
The Counseling Psychologist
Using an audit study, we studied racially biased call back responses in the mental health field by leaving voicemails soliciting services with practicing counselors and psychologists (N = 371). To manipulate perceived race, an actor identified herself with either a Black or White sounding name. While the difference in callback rate between the two names was not significant, the difference in voice messages from therapists that either promoted potential services or impeded services was significant. The caller with the White-sounding name received voice messages that promoted the potential for services at a 12% higher rate than the caller with the Black sounding name. Limitations, future directions for research, and counseling implications are discussed.
A review of the article is here.