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Welcome to the nexus of ethics, psychology, morality, technology, health care, and philosophy
Showing posts with label Accusations. Show all posts
Showing posts with label Accusations. Show all posts

Saturday, December 1, 2018

Building trust by tearing others down: When accusing others of unethical behavior engenders trust

Jessica A. Kennedy, Maurice E. Schweitzer.
Organizational Behavior and Human Decision Processes
Volume 149, November 2018, Pages 111-128

Abstract

We demonstrate that accusations harm trust in targets, but boost trust in the accuser when the accusation signals that the accuser has high integrity. Compared to individuals who did not accuse targets of engaging in unethical behavior, accusers engendered greater trust when observers perceived the accusation to be motivated by a desire to defend moral norms, rather than by a desire to advance ulterior motives. We also found that the accuser’s moral hypocrisy, the accusation's revealed veracity, and the target’s intentions when committing the unethical act moderate the trust benefits conferred to accusers. Taken together, we find that accusations have important interpersonal consequences.

Highlights

•    Accusing others of unethical behavior can engender greater trust in an accuser.
•    Accusations can elevate trust by boosting perceptions of accusers’ integrity.
•    Accusations fail to build trust when they are perceived to reflect ulterior motives.
•    Morally hypocritical accusers and false accusations fail to build trust.
•    Accusations harm trust in the target.

The research is here.

Monday, October 23, 2017

Holding People Responsible for Ethical Violations: The Surprising Benefits of Accusing Others

Jessica A. Kennedy and Maurice E. Schweitzer
Wharton Behavioral Lab

Abstract

Individuals who accuse others of unethical behavior can derive significant benefits.  Compared to individuals who do not make accusations, accusers engender greater trust and are perceived to have higher ethical standards. In Study 1, accusations increased trust in the accuser and lowered trust in the target. In Study 2, we find that accusations elevate trust in the accuser by boosting perceptions of the accuser’s ethical standards. In Study 3, we find that accusations boosted both attitudinal and behavioral trust in the accuser, decreased trust in the target, and promoted relationship conflict within the group. In Study 4, we examine the moderating role of moral hypocrisy. Compared to individuals who did not make an accusation, individuals who made an accusation were trusted more if they had acted ethically but not if they had acted unethically. Taken together, we find that accusations have significant interpersonal consequences. In addition to harming accused targets, accusations can substantially benefit accusers.

Here is part of the Discussion:

It is possible, however, that even as accusations promote group conflict, accusations could benefit organizations by enforcing norms and promoting ethical behavior. To ensure ethical conduct, organizations must set an ethical tone (Mayer et al., 2013). To do so, organizations need to encourage detection and punishment of unethical behavior. Punishment of norm violators has been conceptualized as an altruistic behavior (Fehr & Gachter, 2000). Our findings challenge this conceptualization. Rather than reflecting altruism, accusers may derive substantial personal benefits from punishing norm violators. The trust benefits of making an accusation provide a reason for even the most self-interested actors to intervene when they perceive unethical activity. That is, even when self-interest is the norm (e.g., Pillutla & Chen, 1999), individuals have trust incentives to openly oppose unethical behavior.

The research is here.